How you as a customer can resolve stuck shipments

We have a feature that enables you to be aware and take action on stuck shipments that need your attention via the customer dashboard directly without having to coordinate with our customer care team. You can see the notification in the “In Warehouse” tab with an indication saying “Action required” on a shipment level.

Opening the shipment details you will be able to see the banner notification with the instruction details on how to solve the issue.

You can also filter to see the list of all shipments with “Action Required”.

The following main errors (but not only) can now be handled by yourself without any delay:

- Missing export documents

- FBA required information/label

- Wrong/missing phone number or email address

- Wrong recipient addresses

You will see this also indicated in the notification bell on top of the dashboard and receive this information in your daily notification emails (in case you have activated them in your settings).