How Your Customers Can Return Shipments

Learn the best way to handle returns with byrd, whether using our Returns Portal or managing returns manually.

1. Using the Returns Portal

The best way to handle returns is through our Returns Portal, available for the following countries: Germany, UK, France, Spain, Italy, Austria. The Returns Portal automates the return process, saving you time and effort. For more information please turn to the following  »article.« 

2. Manual Return Process

If you decide not to use the Returns Portal, ensure that your online shoppers follow these steps to return their shipments to the warehouse:

• Warehouse: The return must be sent back to the originating warehouse.

• byrd ID: Make sure your online shoppers include the byrd ID on the return.
• Recipient's Name: Ensure the recipient's name is included on the return.
• Order ID: Make sure your online shoppers include the order ID on the return.

3. Processing Returns

• Intact Returns: These will be put back into stock after acceptance.
• Broken Returns: These need separate collection storage. You should have a return SKU in your dashboard for broken returns.

Handling Broken Returns

Collected broken returns can be:

• Disposed
• Picked up
• Shipped to a destination of your choice