How to Activate and Use the Returns Portal

Modified on Mon, 26 Aug at 1:51 AM

Follow these steps to activate and use the byrd returns portal effectively:

1. Access Your Customer Dashboard

Log in to your byrd dashboard.
Navigate to the "Settings" section (top right).

2. Customize the Portal

Go to “Returns Portal” tab.
Adjust the domain (e.g., shopname.return-order.com).
Set your primary and secondary colors.
Update the favicon to match your brand.
Provide the support email address.

3. Save and Implement

Save your settings and implement the returns portal.
Ensure all customizations reflect your brand accurately.

4. Inform Customers

Notify your customers about the new returns portal and its benefits.
Provide instructions on how to use it for their returns.