Delivery Guidelines and Requirements

This guide helps you ensure your deliveries meet byrd's standards, ensuring a smooth inbound process.

What is a Compliant Delivery?

A compliant delivery meets byrd's standards by adhering to these key points:

1. Announce your delivery before it arrives.
2. Include a byrd delivery note with your delivery.
3. Attach a byrd delivery ID on each parcel or pallet:
   • For pallet deliveries, place the ID on one side.
   • For parcel deliveries, place the ID on each parcel.

Deliveries are classified as follows:

• Compliant delivery: Meets all the key points (announcement, delivery note, and delivery ID). These deliveries are processed within 3 working days.
• Partially compliant delivery: Missing one key point.
• Non-compliant delivery: Missing more than one key point.

Delivery Guidelines

To ensure your inbound deliveries are processed smoothly, we have created delivery guidelines. Please note that non-compliance will delay the inbounding process and may occur additional costs.

• Announce the correct amount of items being sent.
• Announce separate deliveries if all pallets or parcels cannot be delivered at the same time.
  • Example: If you announce two pallets but only one arrives, create a new delivery for the second pallet.
• Ensure your delivery arrives on the announced dates.
• Share a carrier tracking link in your dashboard (e.g., DHL, UPS, FedEx).
  • Important: byrd cannot track deliveries without tracking links.
• Import and pay customs duties for non-EU deliveries using INCOTERM DDP.
  • Important: byrd will reject deliveries not following this guideline.
• Clearly label each parcel with the SKU and barcode, especially for multiple SKUs.
• Create new SKUs in the dashboard before the delivery arrives (at the very latest).
• Label parcels with “expiration date” and “LOT” for products with these attributes.
• Ensure parcels do not contain more than one lot/expiration date per product.
• Ensure parcels do not contain more than one SKU (unmixed parcels).
• Keep parcel weight under 30kg.

Container-Specific Guidelines

For container deliveries, follow these additional guidelines:

• Announce your container delivery 10 working days in advance.
  • Important: Unannounced containers can be rejected.
• Confirm the container delivery announcement with byrd.
• Attach byrd delivery note and ID on each parcel.
• Palletize all products in the delivery.
  • Non-palletized containers will face delays and additional palletization costs.
• Use EURO-pallets (800mm x 1200mm, wooden, according to DIN EN 13698-1:2004-01).