We are happy to present you our new returns portal


Basic information about the functionality can be found in the linked presentation.

Our returns portal will save you time, and you can customize it to your liking.


In the new returns portal several details can be customized:


- the domain (shopname.return-order.com)

- the favicon

- the primary and secondary color

- the support email address


Detailed reasons for the return can now be entered, always with the option to customize at the SKU level.


At the end of the returns process, a CTA button is built in to take your customer’s back to the store website.


Costs

The first three months from August to October 2021 will be a free trial period. 

From November 2021 on, the use of the service will be subject to a charge. 

For pricing information, feel free to reach out to us.


How to get started

If you want to start using this great new feature, just reach out to our support team, and they will be happy to activate the returns portal for you. 



The German based returns portal can be used for the following countries via DHL:


Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Northern Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Within the UK, the offer is valid nationally only.